Adoption and Change

Support change that sticks

Driving real adoption

Too many technology projects stall because users don’t fully adopt the tools provided. Whether it’s Microsoft 365,Teams, or AI-driven platforms, success depends on how well your people understand, trust, and use the technology available to them.

Adoption & Change Management focuses on guiding your teams through this shift - building understanding, removing resistance, and embedding long-term habits. We help you plan and deliver change initiatives that support your people at every step, so the technology delivers the value it was designed for.

Adoption powers value realisation

Why it matters

When change is managed well, people feel supported, and new ways of working become second nature.

Accelerate user adoption of new tools and systems

Reduce resistance and build confidence in change

Improve return on technology investment

Ensure consistent usage across teams and roles

Embed lasting behaviours that align with your strategy

Change made manageable

How we deliver

We work alongside your teams to tailor structured adoption programmes that guide users, encourage champions, and deliver lasting impact.

Our services include:

No two organisations are the same – so we don’t believe in one-size-fits-all networking.

We tailor every solution to suit your operations, whether that’s office-based, fully remote, or hybrid.

Our services include:

Change strategy and stakeholder engagement planning

Persona-based communications and training

Build and support a champions network

Digital and in-person enablement campaigns

Measurement, feedback loops, and continual improvement

Practical, proven change support

Why choose First Technology?

We’ve helped hundreds of organisations turn new tech into everyday value - by putting people first in every rollout.

Here’s why businesses choose us:

Experienced change practitioners and PROSCI-certified consultants

Deep knowledge of Microsoft 365, Copilot and digital platforms

Real-world understanding of hybrid and remote teams

Scalable programmes for organisations of all sizes

Flexible support aligned to your rollout and culture

Don't take our word for it...

“Everything happened according to plan. First Technology fulfilled every single one of our requirements, within the budget and on time. In a nutshell, they did exactly what they said they would. In my experience, that is something that is surprisingly rare.”