Not sure if you need a Managed Service or not? The right Managed Service Provider (MSP) becomes an extension of your IT team.

Market-leading support

We support your business outcomes

We want you to focus on your business while we help take care of your technology estate. We'll ensure you've got a reliable and secure IT infrastructure while also reducing costs and improving overall IT performance.

Managed Remote Services
Industry-leading end user compute (EUC)

Centralised remote management of your productivity suite and end-user devices, anywhere in the world, if they are connected to the internet.

Expertise:
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Modern desktop management
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Microsoft 365
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Email & web security
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Data backups
Managed
Network
Built to scale

Full turnkey networking solutions; our network team has proven experience in managing large scale networks across various industries.

Expertise:
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Monitoring & maintenance - 24/7/365
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Managed security
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Capacity management
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Microsoft application stack management
Windows Virtual Desktop
Server - screen WVD managed environment

End-users will connect using any supported web browser – with easy and secure access to their virtualised desktops and applications.

Expertise:
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Azure landing zone
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Design & deployment
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Self-serve provisioning
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Extensive support

Reliable and secure

Comprehensive IT support

We provide market-leading support for our clients.

Whether you require a dedicated service desk with 24/7 support; a shared service desk able to scale with your business; or even global support to meet the needs of your users around the world, we can deliver an end-to-end service and work alongside internal teams and resolver groups.

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Dedicated 24/7/365 service desk
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Global service management
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Service desk and triage
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Process management
Contact sales

Expertise that delivers results

Get more done and prioritise what really matters

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Microsoft Expert MSP

Microsoft support services

BUI, the Microsoft expert within First Technology Group, is deeply rooted in the Microsoft ecosystem - as a Microsoft Azure Expert MSP and Microsoft Solutions Partner for the Microsoft Cloud with verified expertise in Business Applications, Data & AI, Digital & App Innovation, Infrastructure, Modern Work, and Security.

We really get Microsoft, inside out, and as a truly experienced and dedicated Microsoft support partner, we can help you.

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Microsoft 365 and SharePoint
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Data insights and analysis
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Ad-hoc custom SharePoint development
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Health checks and performance reviews
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Microsoft premier support
Learn more

We cover the cloud

No matter where it is

We have designed our cloud support services to cover any cloud that you choose to reside in – Public, Hybrid or Private.

We specialise in providing on-going management of your cloud infrastructure so that you don’t have to. Covering everything from IaaS and PaaS, to Azure private cloud and cost optimisation, we’ll work with you to achieve your objectives.

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Infrastructure-as-a-Service (IaaS)
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Platform-as-a-Service (PaaS)
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Backup-as-a-Service (BaaS)
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Disaster-Recovery-as-a-Service (DRaaS)
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Azure services and management
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Application optimisation and DevOps
Talk to us
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Cyber security is hard

We can help you

The rate of cyber-attacks is growing year-on-year; having poor security is no longer an option. We are cyber security experts, and our security ecosystems protect your organisation from top to bottom. With the highest security accreditations, and world-leading expertise, we have your organisation covered.

We’ll assess your current threat landscape, ensure your IT operations are protected through detecting and responding in real-time to mitigate your risk, and prevent data loss with fully managed security services through our dedicated Security Operations Centre (SoC) and Network Operations Centre (NoC), and remediate known gaps.

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Security Operations Centre (SoC)
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Proactive incident response
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Nettprotect
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Proactive real time alerting
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Powered by modern AI - Sentinel
Get started
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Managed Azure and private cloud

A collection of combined services for monitoring performance and stability, managing usage and capacity, and delivering security patching in Azure estates.

Advanced
monitoring

Realtime monitoring of your IT systems, including but not limited to switches, firewalls, servers, and cloud infrastructure.

Managed security patching

Patching of Windows servers with critical and security updates, mitigating the risk of vulnerabilities on the server stack

Capacity
management

Reviewing the performance of Azure tenancy and managing scale of compute up or down for appropriate utilisation.

Transform with the right partner

Don't take our word for it... see what our customers have to say.

"First Technology fulfilled every single one of our requirements, within budget and on time. In a nutshell, they did exactly what they said they would. In my experience, that is something that is surprisingly rare."
"What started as a conversation about lead management consulting quickly grew, in an exciting way, into a vision of building a new sales process with functionality we just hadn't even considered."
"With First Technology we have readily available access to a vast range of services, each spearheaded by a team that are specialists in their domain."
“We enjoyed the flexibility and 'anything is possible' attitude... this really spoke to a partnership we wanted to be involved in.”
“The right technologies enable us to keep the client at the core of everything we do.”
"In the old days we would have had to create an IT department of 40 people to do what First Technology Group does for us. Now we can purchase it as a service."
"First Technology fulfilled every single one of our requirements, within budget and on time. In a nutshell, they did exactly what they said they would. In my experience, that is something that is surprisingly rare."
"What started as a conversation about lead management consulting quickly grew, in an exciting way, into a vision of building a new sales process with functionality we just hadn't even considered."
“We enjoyed the flexibility and 'anythingis possible' attitude... this really spoke to a partnership we wanted to beinvolved in.”
"With First Technology we havereadily available access to a vast range of services, each spearheaded by ateam that are specialists in their domain."
"With First Technology we havereadily available access to a vast range of services, each spearheaded by ateam that are specialists in their domain."
“The right technologies enable us to keepthe client at the core of everything we do.”
"First Technology fulfilled every single one of our requirements, within budget and on time. In a nutshell, they did exactly what they said they would. In my experience, that is something that is surprisingly rare."
"What started as a conversation about lead management consulting quickly grew, in an exciting way, into a vision of building a new sales process with functionality we just hadn't even considered."
"With First Technology we havereadily available access to a vast range of services, each spearheaded by ateam that are specialists in their domain."
“We enjoyed the flexibility and 'anythingis possible' attitude... this really spoke to a partnership we wanted to beinvolved in.”
“The right technologies enable us to keepthe client at the core of everything we do.”
"With First Technology we havereadily available access to a vast range of services, each spearheaded by ateam that are specialists in their domain."

Customer stories

Their success is our success

Case Study

Sasol manages staff vaccination
Using Agile methodology and SCRUM master to manage the staff vaccination project, from engagement to delivering in just four weeks.
View case study

Case Study

Dis-Chem Pharmacies get connected
Reduce the connectivity costs & optimise performance & availability as well as improve the network security of Dis-Chem’s online systems.‍
View case study
Ready to talk?
Get in touch with us today

Whether you ready to dive in or simply want to know more. No obligation.

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