Leverage the full potential of Azure with a partner that combines over 40 years of regional expertise with globally recognised capabilities in Azure and FinOps. We manage your cloud platform and costs, so you can stay focused on driving your business forward.
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Why First Technology?

We blend deep knowledge with world-class technical skill to turn your cloud investment into tangible business outcomes.

Regional expertise, global standards

With a strong presence across EMEA, we understand the regional challenges and opportunities you face. This insight is combined with the capabilities of a Microsoft Solutions Partner, ensuring your environment is managed to the highest global standards for excellence, automation, and security.

From cost control to innovation

We know organisations across EMEA demand robust security, stringent cost control, and agility. Our services are built on these pillars, delivering the financial governance and operational stability you need to build, run, and scale on Azure - while freeing your team to innovate.

First Technology Managed Services: Azure Service Levels

Our Managed Services for Azure provide scalable support with clear service levels. Click a tier to explore its features.

Silver
Core resource health monitoring
Incident alerting
Monthly performance and spend reporting
Gold
Core resource health monitoring
Incident alerting
Monthly performance and spend reporting
Azure patching and routine maintenance
Storage management
Quarterly security reviews
Platinum
Core resource health monitoring
Incident alerting
Monthly performance and spend reporting
Azure patching and routine maintenance
Storage management
Quarterly security reviews
24/7 support
Cloud architecture advice
Project planning assistance
Direct access to Azure consultancy

Managed service parameters

Included Services
Azure Virtual Machines and Networking
Resource Monitoring and Cost Management
Backup and Disaster Recovery Configuration
Compliance and Security Baseline Monitoring
Excluded Services
Complex cloud migrations
Custom app development
Third-party integrations not specified
Legacy on-premises infrastructure support
Client Responsibilities
Manage user access and credentials security
Regularly review resource usage
Ensure data stored complies with regulations
Notify us promptly of any incidents

FirstIntel: FinOps Services

Achieve financial accountability and maximise the business value of your cloud investment with our tiered FinOps offerings.

Basic FinOps
Basic real-time cost data dashboard
Monthly reports on key spending and savings
Basic optimization tips via reports
Email support (24-hour response)
Review of the WAF Cost Optimization pillar
Enhanced FinOps
Detailed dashboard with optimization recommendations
Bi-Weekly analysis and actionable insights
Proactive rightsizing & RI/SP recommendations
Email & Phone support (2-hour response)
Review of Cost, Reliability & Performance pillars
Comprehensive vulnerability assessments
Comprehensive FinOps
All Enhanced features
Dedicated FinOps Consultant
Weekly in-depth analysis & forecasting
Advanced alerts with automated responses
24/7 Dedicated Team for immediate assistance
Review of all 5 WAF pillars
Thorough 3rd party security assessments

Key benefits of partnering with us

Our managed services go beyond operations - they provide a foundation for sustainable growth, security, and financial control.

Financial governance

Gain full visibility and control over your Azure costs with integrated FinOps practices that prevent budget overruns and maximise ROI.

Enhanced security

Protect your critical data with multi-layered security, proactive monitoring, and expert guidance against emerging threats.

Access elite expertise

Free your team from cloud complexity. Benefit from our certified specialists and proven methodologies for a stable, secure environment.

Focus on your business

Offload operational management to us, so your teams can focus on strategic initiatives that drive innovation and growth.

Our services in action

See how our modern AI solutions apply to real-world business scenarios, clarifying responsibilities and demonstrating value.

African Alliance
Choose: AI-Powered Reporting Automation

The Scenario: The company needed to automate the consolidation of various Excel reports and provide an intelligent chatbot for internal policies, moving beyond slow, manual data aggregation.

First Technology Manages: Deployment of a secure, multi-modal Generative AI chatbot using Azure AI services. The system ingests various Excel formats and generates consolidated reports via natural language commands.

The Solution: Providing up-to-date Excel reports to the AI and using simple prompts to generate insights or ask policy questions.

Leading Apparel Retailer
Choose: Generative AI for Retail Intelligence

The Scenario: A major retailer sought to harness AI to streamline operations and enhance decision-making, requiring a structured approach to deploy tools like Microsoft Copilot and build custom solutions.

First Technology Manages: A phased AI adoption strategy, deploying Microsoft 365 Copilot for broad productivity gains and building custom Azure AI solutions for specific retail challenges like POS data aggregation.

The Solution: Utilising the deployed AI tools for daily tasks, data analysis, and driving operational efficiency across departments.

Ready to elevate your cloud experience?
Whether you're starting your cloud journey or looking to optimise a complex environment, our experts are here to help you unlock the full potential of your cloud investment in South Africa.
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