"It's still magic even if you know how it's done."

Terry Prachett  - Author

TECHNICAL

SERVICES

Managing increasing IT complexity and costs requires a partner with a proven track record. 

We assist our customers in aligning their business objectives with IT services, wrapped with a First Class support framework designed to improve end-user experience. We further decrease IT complexity by providing integrated support services through technology experts who scale to meet new challenges as and when required. Access to advanced technical skills from a single point of contact, site risk assessments, vendor management as well as our ability to communicate a clear technology roadmap with proven management controls. Each solution is bespoke to our customer’s requirements, uniquely focused to meet the demands of their business needs around the clock. 

Over the years we have established a mature service engagement model, providing support 24 / 7 / 365 support for not only our local clients, but global clients too. In addition, we offer hybrid engagements including remote, field, onsite or fully outsourced support types. 

CORE

SUPPORT SERVICES

01

UNLIMITED REMOTE BREAK - FIX SUPPORT

02

PROACTIVE SUPPORT DESK 24 / 7 / 365

03

INCLUSIVE RECURRING MAINTENANCE WITH CHANGE CONTROL

04

VENDOR MANAGEMENT (SINGLE POINT OF CONTACT)

05

INTELLIGENT REPORTING AND MEASURING OF HEALTH, PERFORMANCE AND RISK

06

CLOUD MIGRATIONS AND ON-PREMISE INFRASTRUCTURE UPGRADES

07

SECURITY SERVICE, HIGHER OPERATIONAL EFFICIENCY AND CONTINUOUS IMPROVEMENT
ANYWHERE SUPPORT: ON-PREMISE, PRIVATE OR PUBLIC CLOUDS

01

SHARED EXPERTISE AND CAPACITY MANAGEMENT

02

VALUE-ADDED

SERVICES

SUPPORT CONTINUITY WITH SKILLS RETENTION

03

OUT OF BUSINESS HOURS SUPPORT AND MAINTENANCE

04

PREDICTABLE SUPPORT COSTS AND SERVICE SLA'S

05

LOW IMPACT TO BUSINESS AFTER HOURS MAINTENANCE TASKS

06

SUPERIOR SERVICE, HIGHER OPERATIONAL EFFICIENCY AND CONTINUOUS IMPROVEMENT

07

MANAGED SERVICES

ON - BOARDING

01

REQUEST FOR SERVICE

02

UNDERSTAND REQUIREMENTS

03

SITE AUDIT AND ANALYSIS

04

SITE REMEDIATION PLAN

05

CUSTOMER ON - BOARDING

06

EVOLVING SUPPORT

VALUE - ADDED

MANAGED SERVICES APPROACH

We have developed a unique framework for delivering Remote Managed Services, flexible and tailor-made to each client. Our objectives are to provide affordable, proactive IT support, with a focus on optimisation, stability and risk mitigation. Our framework helps us to automate and schedule daily, weekly and monthly IT tasks and processes, thus reducing waiting times and promoting a more seamless user experience. We provide reporting that spans across both hardware and software technologies, making it easy for those 'on-the-fly' decision-making moments. Our core values provide our clients with peace of mind, ensuring that they will receive service from a certified, experienced and professional engineer.

Our model allows customers to leverage expert support skills at lower costs, whilst maintaining control of business-critical systems and monitoring essential services. Approved scheduled maintenance after hours allows maximum uptime with minimal impact and risk. 

END - TO - END

SERVICE CENTRIC SOLUTIONS

SERVICE DESK (ITIL) - SINGLE POINT OF CONTACT

 

RESPONSE WITHIN 1 HOUR; SAME DAY RESOLUTION

BANDWIDTH MANAGEMENT AND OPTIMISATION

HYPERVISOR, VIRTUAL OR PHYSICAL SERVER MANAGEMENT

ACTIVE DIRECTORY HEALTH MANAGEMENT

FEILD ENGINEER ASSISTANCE

VENDOR MANAGEMENT

AFTER HOURS MONITORING AND MAINTENANCE - 24 / 7 / 365

NETWORK MANAGEMENT (FIREWALL, SWITCHES, ROUTERS, ACCESS POINTS)

FULL MICROSOFT APPLICATION STACK MANAGEMENT (o365, Azure, Exchange, System Centre, SQL)

STORAGE MANAGEMENT

BACKUP AND RECOVERY

MOBILE DEVICE MANAGEMENT

DEDICATED ONSITE SKILLS ACROSS THE COUNTRY

IMPLEMENTATION

SERVICES & PROJECT MANAGEMENT

Architected solutions need to be implemented with meticulous attention to detail and the right competency in order to ensure that the project meets the clients technological expectations. 

Our Advanced Technologies division assists with all aspects of vendor support relationships as well as; design, architecture, deployment and delivering solutions throughout various industries, all whilst keeping to best practice policies from vendors as well as governance and compliance regulations. 

Our implementation services assist with staging and installation of physical or virtual hardware, configuration, integration of systems and acceptance testing. We also offer various training and handover tools and skills to your operations team, as well as optional ongoing training and user adoption workshops. 

We are also proud to offer  a project management service, which is tightly interwoven with our sales and support teams, ensuring we create a world class experience from start to finish. 

WE APPROACH SOLUTIONS

WITH THESE FOUR SIMPLE STAGES

01

SOLUTION
OPPORTUNITY

Our sales teams continuously train on new technologies, solutions and service offerings. They are able to identify a customers pain points and understand how our offerings are able to minimise these challenges.

02

TECHNOLOGY
EXPERTS

Our main differentiator continues to be our extensive investment in technology experts who support our sales and technical teams to deliver a superior consultative approach and ensure the right solution is designed to meet objectives.

03

PROFESSIONAL
SERVICES

Following the design phase of the solution an implementation plan is created to meet the timescale of the project. It is then handed over to our technical teams to install and manage the project.

04

MANAGED SERVICE
SOLUTIONS

When a solution has been implemented, our Professional Service teams hands over to our Managed Service team for ongoing support and maintenance. Additional hardware can be added and supported as part of our engagement and on-boarding process.

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