"It's still magic even if you know how it's done."
Terry Prachett - Author
TECHNICAL
SERVICES
Managing increasing IT complexity and costs requires a partner with a proven track record.
We assist our customers in aligning their business objectives with IT services, wrapped with a First Class support framework designed to improve end-user experience. We further decrease IT complexity by providing integrated support services through technology experts who scale to meet new challenges as and when required. Access to advanced technical skills from a single point of contact, site risk assessments, vendor management as well as our ability to communicate a clear technology roadmap with proven management controls. Each solution is bespoke to our customer’s requirements, uniquely focused to meet the demands of their business needs around the clock.
Over the years we have established a mature service engagement model, providing support 24 / 7 / 365 support for not only our local clients, but global clients too. In addition, we offer hybrid engagements including remote, field, onsite or fully outsourced support types.
CORE
SUPPORT SERVICES
01
UNLIMITED REMOTE BREAK - FIX SUPPORT
02
PROACTIVE SUPPORT DESK 24 / 7 / 365
03
INCLUSIVE RECURRING MAINTENANCE WITH CHANGE CONTROL
04
VENDOR MANAGEMENT (SINGLE POINT OF CONTACT)
05
INTELLIGENT REPORTING AND MEASURING OF HEALTH, PERFORMANCE AND RISK
06
CLOUD MIGRATIONS AND ON-PREMISE INFRASTRUCTURE UPGRADES
07
SECURITY SERVICE, HIGHER OPERATIONAL EFFICIENCY AND CONTINUOUS IMPROVEMENT
ANYWHERE SUPPORT: ON-PREMISE, PRIVATE OR PUBLIC CLOUDS
01
VALUE-ADDED
SERVICES
SHARED EXPERTISE AND CAPACITY MANAGEMENT
02
SUPPORT CONTINUITY WITH SKILLS RETENTION
03
OUT OF BUSINESS HOURS SUPPORT AND MAINTENANCE
04
PREDICTABLE SUPPORT COSTS AND SERVICE SLA'S
05
LOW IMPACT TO BUSINESS AFTER HOURS MAINTENANCE TASKS
06
SUPERIOR SERVICE, HIGHER OPERATIONAL EFFICIENCY AND CONTINUOUS IMPROVEMENT
07
MANAGED SERVICES
ON - BOARDING
01
REQUEST FOR SERVICE
02
UNDERSTAND REQUIREMENTS
03
SITE AUDIT AND ANALYSIS
04
SITE REMEDIATION PLAN
05
CUSTOMER ON - BOARDING
06
EVOLVING SUPPORT
VALUE - ADDED
MANAGED SERVICES APPROACH
We have developed a unique framework for delivering Remote Managed Services, flexible and tailor-made to each client. Our objectives are to provide affordable, proactive IT support, with a focus on optimisation, stability and risk mitigation. Our framework helps us to automate and schedule daily, weekly and monthly IT tasks and processes, thus reducing waiting times and promoting a more seamless user experience. We provide reporting that spans across both hardware and software technologies, making it easy for those 'on-the-fly' decision-making moments. Our core values provide our clients with peace of mind, ensuring that they will receive service from a certified, experienced and professional engineer.
Our model allows customers to leverage expert support skills at lower costs, whilst maintaining control of business-critical systems and monitoring essential services. Approved scheduled maintenance after hours allows maximum uptime with minimal impact and risk.
END - TO - END
SERVICE CENTRIC SOLUTIONS
SERVICE DESK (ITIL) - SINGLE POINT OF CONTACT
RESPONSE WITHIN 1 HOUR; SAME DAY RESOLUTION
BANDWIDTH MANAGEMENT AND OPTIMISATION
HYPERVISOR, VIRTUAL OR PHYSICAL SERVER MANAGEMENT
ACTIVE DIRECTORY HEALTH MANAGEMENT
FEILD ENGINEER ASSISTANCE
VENDOR MANAGEMENT
AFTER HOURS MONITORING AND MAINTENANCE - 24 / 7 / 365
NETWORK MANAGEMENT (FIREWALL, SWITCHES, ROUTERS, ACCESS POINTS)
FULL MICROSOFT APPLICATION STACK MANAGEMENT (o365, Azure, Exchange, System Centre, SQL)
STORAGE MANAGEMENT
BACKUP AND RECOVERY
MOBILE DEVICE MANAGEMENT
DEDICATED ONSITE SKILLS ACROSS THE COUNTRY
IMPLEMENTATION
SERVICES & PROJECT MANAGEMENT
Architected solutions need to be implemented with meticulous attention to detail and the right competency in order to ensure that the project meets the clients technological expectations.
Our Advanced Technologies division assists with all aspects of vendor support relationships as well as; design, architecture, deployment and delivering solutions throughout various industries, all whilst keeping to best practice policies from vendors as well as governance and compliance regulations.
Our implementation services assist with staging and installation of physical or virtual hardware, configuration, integration of systems and acceptance testing. We also offer various training and handover tools and skills to your operations team, as well as optional ongoing training and user adoption workshops.
We are also proud to offer a project management service, which is tightly interwoven with our sales and support teams, ensuring we create a world class experience from start to finish.
WE APPROACH SOLUTIONS
WITH THESE FOUR SIMPLE STAGES
01
SOLUTION
OPPORTUNITY
Our sales teams continuously train on new technologies, solutions and service offerings. They are able to identify a customers pain points and understand how our offerings are able to minimise these challenges.
02
TECHNOLOGY
EXPERTS
Our main differentiator continues to be our extensive investment in technology experts who support our sales and technical teams to deliver a superior consultative approach and ensure the right solution is designed to meet objectives.
03
PROFESSIONAL
SERVICES
Following the design phase of the solution an implementation plan is created to meet the timescale of the project. It is then handed over to our technical teams to install and manage the project.
04
MANAGED SERVICE
SOLUTIONS
When a solution has been implemented, our Professional Service teams hands over to our Managed Service team for ongoing support and maintenance. Additional hardware can be added and supported as part of our engagement and on-boarding process.