Remote Managed Services

FirstTechnology has developed the Remote Managed Services program (RMS) in order to provide affordable proactive IT management and support to growing businesses. Utilising our unique framework for providing managed IT services, First Technology provides a range of proactive and innovative services to keep your computer systems up and running and your people and business productive.

The objective is not to replace your existing IT team or infrastructure, but to provide services and facilities that will enhance and improve your current environment and IT infrastructure.The incumbent staff or IT Department can then turn its attention to strategic projects, improving service quality, enabling employee mobility and integrating new technology.

We also know that businesses are constantly challenged by the task of managing the demands of business growth while coping with continuous technology challenges. Our focus is to keep your IT systems operational, available and secure so that you can focus on the every-day demands of expanding your business, managing costs and increasing revenues. First Technology is here to help you realise the productivity gains and ROI you've been expecting from your computer systems all along.

By maximising the benefits of technology, costly and resource intensive daily, weekly and monthly IT tasks can be automated and scheduled. This will ensure all tasks are completed and reported consistently and without fail.

As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business. Consistency creates reliability which results in predictable costs.

We keep you informed by providing regular communication and executive reports covering the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems are tracked, reported and retained for analytical, historical and audit purposes.

Our goal is to serve as your technology partner with a focus on providing solutions and services. By using a consultative approach to evaluate your business and technology needs, First Technology can advise on the best solutions for your current and future needs.

First Technology provides you with a single source of professional expertise and the resources you need to streamline system management and support functions at an affordable price. First Technology uses advanced processes, tools, methodologies and certified consultants to deliver superior services that match your needs.

You can choose from a variety of service plans and options that range from routine system maintenance and management to complete Lifecycle Management programs. We will help you turn your IT environment into an effective, efficient component of your growing business.

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